Frequently Asked Questions:
Who are we?
vCare Saver Club Limited is the UK based money saving club, providing its members with money off deals, savings and special promotions.
What do we do?
We provide our members with a variety of benefits when they spend money on their daily essentials, holidays or home improvement.
How much can I save with vCare membership?
You can take a challenge and use our Money Savings Calculator to see how much you should be saving with our memberhsip per year.
How to access savings with vCare+?
To access savings with your vCare+ card you either need to refer to our savings booklet which was posted to you in the same pack with your card, or via our online shop.
How do I register my new vCare+ card?
To register your vCare+ card for the first time you will need to go to our online shop.
When does my VCare+ Card Expire?
All VCare+ cards are printed with an expiry date which you will find next to your VCare+ Membership number. This date is 12 months after your card was printed for you.
Why some membership benefits are not available from the start of your membership?
We are a membership club based on loyalty and rewards - the more time you stay with us, the more benefits you can access, the more money you can save.
Are you closed on weekends?
Our Member Support team currently takes calls 5 days a week, 9am - 6pm Monday to Friday, excluding Bank holidays. However, we are already working on extension of working hours for your convenience. Meanwhile you can submit your request via our Enquiry Form, and one of our support team will contact you on Monday morning as a priority. Most of information is also available on this website.
Will there be call out charges for engineer?
No, all call out charges, parts repair and labour are all included in the cost of the payment method you choose; there will be no hidden costs. If it is not possible to repair your equipment and we decide not to exercise our discretion to provide replacement equipment then our members may be able to obtain a discounted Sky box as part of your membership.
What if I wish to cancel my membership?
If you did not use our benefits you may cancel your membership plan up to 30 days before the end of the plan renewal period by calling us or writing to us either by post or by email. For further information please refer to our Cancellation page.
How does vCare work?
Head Office:
vCare Saver Club Limited
Chandos Business Centre
87 Warwick Street
Royal Leamington Spa
CV32 4RJ
Telephone: 0844 310 5657
E-mail: memberservice@vcaresaverclub.co.uk
View vCare+ hot deals
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